Resident Resources

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Community Guidelines & Resources

Where can I find the rules and regulations for my community?

The Resident Guide outlines the community guidelines for Atlantic Marine Communities at Westover.

***Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued as of January 1, 2015.

How do I contact my Community Office?

AMC Community Center/Leasing Center
10 Outer Dr
Chicopee, MA 01022
T (413) 331-3205

Are pets allowed?

Yes, we gladly welcome four-legged family members at AMC Westover. For more information specifically regarding breed restrictions please review the MCO on Domestic Animal Control and AMCC Animal Addendum.

Are there any special safety features or tips about my home or community I should know about?

We have put together a short video highlighting fire, child, water and neighborhood safety.
Click Here to watch the video

Am I allowed to run a business from my home?

Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes.

Are guests allowed to stay with me?

Yes, please fill out the Visitor's Pass.

Visitation period for guests is limited to fifteen (15) consecutive days. Residents must notify the AMC Community within 72 hours of the visitor’s arrival. 
 
Residents are responsible for complying with any applicable Marine Corps and/or installation requirements concerning guests. Special situations, such as temporary custody, should be referred to the AMC Community Management and the MHO offices and will be dealt with on an individual basis.
 
AMC reserves the right to control the entry into the community by Resident's guests, agents, licensees or invitees, furniture movers, delivery persons, solicitors, and/or salespeople and may prohibit from the home or community any guests or invitees who, in AMC’s reasonable judgment, have been disturbing the peace, disturbing other Residents or violating Community Guidelines and Policies. As a custodian of the Leased property, the Resident retains responsibility for the guests residing at their home.

I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?

Fill out an I’ll Be Back form, and turn it into your Community Center Office. Please provide an emergency contact of someone who will be checking on the home in your absence.

Maintenance

How do I report a maintenance issue?

If you are experiencing a maintenance issue in your home, contact the Maintenance Solution Center (MSC) at (877) 509-2424 as soon as possible. For routine service requests, you may also submit your maintenance request onlineClick here for an explanation of routine, urgent, and emergency work orders. 

With the MSC, you can expect: 

  • Upgraded call handling and customer experience
  • US-based representatives with strong facilities knowledge
  • New call back feature offered to avoid wait times
  • Appointment notifications and reminders
  • Superior response and specialized technician assignments
Our experienced customer service agents are available for 14-hours each weekday to assist you with routine, urgent and emergency service requests. When a request occurs on a weekend or after hours, your MSC call will be handled by an automated after-hours service that puts you in direct contact with the technician who will be responding to your urgent or emergency request. Click here for more information on the MSC. 

Don’t forget to download the RentCafé Resident App and enable notifications to receive an alert when the maintenance technician is on their way to your home! 

Home Alterations

How do I submit a requests to alter my home?

AMC Westover does allow limited modifications within the homes.
 
For information on the approved colors for paint modifications, review our paint policy and submit a paint request form for alterations. If you’re interested in installing a satellite dish or installing a fence, please review the dig permit form and return the necessary paperwork to your Community Office. For other modification requests, please contact your Community Office. 

Refuse, Recycle & Landscaping

When can I expect the trash and recycling to be picked up?

Trash/Recycling Schedule

When is the grass cut?

Grass is cut on Thursdays.

AMC at Westover is responsible for mowing, cutting and edging the front, back, and side yards unless fenced in. AMC at Westover residents are responsible for the maintenance of all flower beds surrounding their home. This includes weeding, watering, and ensuring the area is in good condition and well maintained. Leaves and/or debris in fenced in yards are to be removed by the resident. Rocks may not be used in flower beds. 

PREPARE YOUR YARD: Residents are responsible for removing all objects in their yard; including pets and pet waste, toys, hoses, any items that could get in the way of the lawn mowers, and all yard debris such as leaves, branches and rocks. If these items are note removed, yard maintenance personnel cannot be held responsible for damage their mowers may cause to the resident's items, or possible, the resident's yard will not be mowed.

Utilities

Resident Energy Conservation Program (RECP) - How Does it Work?

The Office of the Secretary of Defense (OSD) set forth the policy for the payment of utilities in Public Private Venture (PPV) housing to encourage energy efficiency in privatized housing units. The Resident Energy Conservation Program (RECP) represents the Navy's next step in establishing an energy conservation program in PPV housing consistent with the OSD policy.

The RECP is designed to set reasonable utility usage targets for normal utility consumption. Homes are grouped into profiles with similar or same floor plan types and sizes. The utility usage target is established on a monthly average utility allowance for each home based on a five-year rolling average of each specific month. Each month families will receive an actual bill and accrue credit for rebates if they use less than the average utility allowance. If a family exceeds the 10% buffer they are responsible for payment. It is important to note that payment due is only for the amount over the 10% buffer, not for the entire amount consumed.

Note: An allowance for "normal" utilities (electricity and natural gas) use is part of the BAH. This program was designed by the Navy to encourage residents to achieve normal usage and to reward them for conservation beyond normal expectations. If you conserve and use utilities wisely within a normal range, families should have no out-of-pocket utility expense, and may even qualify for a rebate. 

Energy Conservation Tips to help lower your bill. Complete a Resident Home Energy Audit Checklist

HVAC System Tips and how to make it work best for your home. 

Departing Residents

I’m moving out. What now?

Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.

Common Questions

Is renter’s insurance mandatory?

Although it's not required, we highly encourage residents to have personal renter's insurance.

Effective January 1, 2015, in accordance with the 2015 National Defense Authorization Act (NDAA), basic renter's insurance is no longer a zero-out-of-pocket benefit. All residents signing a new lease after April 15, 2015 will be responsible for acquiring and paying for their own rental insurance policy. We strongly encourage all resident's to acquire renter's insurance. 

*** Note: Your Resident Guide refers to renter's insurance offering, which has been discontinued as of January 1, 2015.

Are any items available for pick-up by residents?

Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Blind slats and light bulbs are available for delivery. Please contact your community office at (413) 331-3205 to schedule a delivery.

Provide Feedback

Tell us how we’re doing!

Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.

Tenant Bill of Rights / Tenant Responsibilities

Click here to view a copy of the Tenant Bill of Rights.
Click here to view a copy of the Tenant Responsibilities. 

Dispute Resolution Process

What is the process to escalate a concern related to my home or community?


Informal Dispute Resolution Process – All Residents
Atlantic Marine Communities at Westover takes resident concerns very seriously and desires to address and resolve any issues in a timely manner to the satisfaction of all parties involved. Click here to view a copy of our informal dispute resolution process as well as key points of contact available to assist you with your concerns.

Formal Dispute Resolution Process – Active Duty Residents
Our vision is to provide outstanding communities where military families live, work, and thrive. If you do not feel your concerns have been effectively addressed in a timely manner through the informal dispute resolution process above, a formal dispute resolution process which involves the Military Housing Office and the Installation Command has been outlined in Schedule 3 of the NDAA Universal Lease for Active Duty residents. To view the details of this program available for you or to begin the process, click here.

Click here to view the MARINE CORPS INSTALLATIONS COMMAND POLICY LETTER 1-21, Subject: MARINE CORPS PUBLIC PRIVATE VENTURE DISPUTE RESOLUTION PROCESS.

We are committed to providing an exceptional resident experience while you call Atlantic Marine Communities at Westover home. Please reach out to your community office with any questions or to escalate a concern related to your home or community.