Resident Resources
How Can We Help?
Community Guidelines & Resources
Where can I find the rules and regulations for my community?
The Resident Guide outlines the community
guidelines for Atlantic Marine Communities at Westover.
***Note: Your Resident Guide refers to renter's insurance offering,
which has been discontinued as of January 1, 2015.
How do I contact my Community Office?
AMC Community Center/Leasing Center
10 Outer Dr
Chicopee, MA 01022
T (413)
331-3205
Are pets allowed?
Yes, we gladly welcome four-legged family members at AMC Westover. For more information specifically regarding breed restrictions please review the MCO on Domestic Animal Control and AMCC Animal Policy.
Are there any special safety features or tips about my home or community I should know about?
We have put together a short video highlighting
fire, child, water and neighborhood safety.
Click Here to watch the video
Click
Here to view a video about GFCI outlet safety and
tips
Am I allowed to run a business from my home?
Permission to conduct a home enterprise such as child care operated by a DoN-approved licensed child care provider, tailoring, tax preparation, etc. in Family Housing should be requested in writing to the AMC Community Management Office. All in-home businesses must be properly licensed by all local, state, and federal laws; in addition to installation requirements. Businesses which adversely affect the tranquility or safety of the military community will not be allowed. Requests for modifications to the home for an in-home business must be submitted in writing and approved by the Community Manager; any modifications will be at the Resident’s expense. Businesses will not duplicate the sale of merchandise and services readily available through the installations’ officially sanctioned commerce. Door-to-door sales, surveys, and/or solicitations of any sort are not permitted. Likewise, commercial advertising or flyers of any kind may not be posted or distributed. It is a Federal offense to attach anything to mailboxes.
Are guests allowed to stay with me?
Yes, please fill out the Visitor's Pass.
Visitation period for guests is limited to fifteen (15) consecutive
days. Residents must notify the AMC Community within 72 hours of
the visitor’s arrival.
Residents are responsible for complying with any applicable Marine
Corps and/or installation requirements concerning guests. Special
situations, such as temporary custody, should be referred to the
AMC Community Management and the MHO offices and will be dealt with
on an individual basis.
AMC reserves the right to control the entry into the community by
Resident's guests, agents, licensees or invitees, furniture movers,
delivery persons, solicitors, and/or salespeople and may prohibit
from the home or community any guests or invitees who, in AMC’s
reasonable judgment, have been disturbing the peace, disturbing
other Residents or violating Community Guidelines and Policies. As
a custodian of the Leased property, the Resident retains
responsibility for the guests residing at their home.
I’m going to be out of town for a while. Is there anyone who can keep an eye on my house?
Fill out an I’ll Be Back form, and turn it into your Community Center Office. Please provide an emergency contact of someone who will be checking on the home in your absence.
Maintenance
How do I report a maintenance issue?
If you are experiencing a maintenance issue in your
home, contact the Maintenance Solution Center (MSC) at (877)
509-2424 as soon as possible. For routine service requests,
you may also submit
your maintenance request online. Click here for an
explanation of routine, urgent, and emergency work
orders.
With the MSC, you can expect:
- Upgraded call handling and customer experience
- US-based representatives with strong facilities knowledge
- New call back feature offered to avoid wait times
- Appointment notifications and reminders
- Superior response and specialized technician assignments
Don’t forget to download the Lendlease US Communities App and enable notifications to receive an alert when the maintenance technician is on their way to your home!
Home Alterations
How do I submit a request to alter my home?
AMC Westover does allow limited modifications
within the homes.
For information on the approved colors for paint modifications,
review our paint
request form and click here to submit your
request electronically. If you’re interested in installing a
satellite dish or installing a fence, please review the
dig permit form and
return the necessary paperwork to your Community Office. For
other modification requests, please contact your
Community Office.
Refuse, Recycle & Landscaping
When can I expect the trash and recycling to be picked up?
When is the grass cut?
Grass is cut on
Thursdays.
AMC at Westover is responsible for mowing, cutting and edging the
front, back, and side yards unless fenced in. AMC at Westover
residents are responsible for the maintenance of all flower beds
surrounding their home. This includes weeding, watering, and
ensuring the area is in good condition and well maintained. Leaves
and/or debris in fenced in yards are to be removed by the resident.
Rocks may not be used in flower beds.
PREPARE YOUR YARD: Residents are responsible for removing all
objects in their yard; including pets and pet waste, toys, hoses,
any items that could get in the way of the lawn mowers, and all
yard debris such as leaves, branches and rocks. If these items are
note removed, yard maintenance personnel cannot be held responsible
for damage their mowers may cause to the resident's items, or
possible, the resident's yard will not be mowed.
Utilities
Resident Energy Conservation Program (RECP) - How Does it Work?
The Office of the Secretary of Defense (OSD) set
forth the policy for the payment of utilities in Public Private
Venture (PPV) housing to encourage energy efficiency in privatized
housing units. The Resident Energy Conservation Program (RECP)
represents the Navy's next step in establishing an energy
conservation program in PPV housing consistent with the OSD
policy.
The RECP is designed to set reasonable utility usage
targets for normal utility consumption. Homes are grouped into
profiles with similar or same floor plan types and sizes. The
utility usage target is established on a monthly average utility
allowance for each home based on a five-year rolling average of
each specific month. Each month families will receive an actual
bill and accrue credit for rebates if they use less than the
average utility allowance. If a family exceeds the 10% buffer they
are responsible for payment. It is important to note that payment
due is only for the amount over the 10% buffer, not for the entire
amount consumed.
Note: An allowance for "normal" utilities (electricity and
natural gas) use is part of the BAH. This program was designed by
the Navy to encourage residents to achieve normal usage and to
reward them for conservation beyond normal expectations. If
you conserve and use utilities wisely within a normal
range, families should have no out-of-pocket utility expense,
and may even qualify for a rebate.
Energy Conservation Tips to
help lower your bill. Complete a Resident Home Energy Audit
Checklist.
HVAC System Tips and how to make it
work best for your home.
Departing Residents
I’m moving out. What now?
Our goal is to make your move as smooth and stress-free as possible. Check out our Resources for Departing Residents page for important information and details on the move-out process.
Common Questions
Is renters insurance mandatory?
Beginning June 15, 2023, renters insurance is
required at time of move-in or lease renewal, and must be
maintained at all times during residency with Atlantic Marine Corps
Communities at the expense of the resident. Renters insurance
protects you from claims for property damage and physical injury
caused by or to you, a member of your family or a guest while
living in your home. The lease requires proof of insurance coverage
meeting the minimum requirements with Atlantic Marine Corps
Communities named as an interested party at time of
move-in.
If you fail to obtain and maintain liability insurance as required
by your lease, you will be in violation of your obligation under
the lease. For more information, click here.
Are any items available for pick-up by residents?
Items are not currently available for pick-up; however, we are pleased to offer residents a convenient Self-Help Delivery Service for replacement items for your home. Blind slats and light bulbs are available for delivery. Please contact your community office at (413) 331-3205 to schedule a delivery.
Provide Feedback
Tell us how we’re doing!
Our team is committed to providing you with great customer service and community programs. Feedback you provide through SatisFacts surveys help us make improvements that are important to you. Click here to provide us with feedback about services received from our leasing, maintenance, and community teams. We also encourage you to share your ideas and suggestions to improve services and enhance community activities and programs.
Tenant Bill of Rights / Tenant Responsibilities
Click here to view a copy of the
Tenant Bill of Rights.
Click here to view a copy of the
Tenant Responsibilities.
Dispute Resolution Process
What is the process to escalate a concern related to my home or community?
Informal Dispute Resolution
Process – All Residents
Atlantic Marine Communities at Westover takes resident concerns
very seriously and desires to address and resolve any issues in a
timely manner to the satisfaction of all parties involved. Click here to view a copy of
our informal dispute resolution process as well as key points of
contact available to assist you with your concerns.
Formal Dispute Resolution
Process – Active Duty Residents
Our vision is to provide outstanding communities where military
families live, work, and thrive. If you do not feel your concerns
have been effectively addressed in a timely manner through the
informal dispute resolution process above, a formal dispute
resolution process which involves the Military Housing Office and
the Installation Command has been outlined in Schedule 3 of the
NDAA Universal Lease for Active Duty residents. To view the details
of this program available for you or to begin the process, click here.
Click here to view
the MARINE CORPS INSTALLATIONS COMMAND POLICY LETTER 1-21,
Subject: MARINE CORPS PUBLIC PRIVATE VENTURE DISPUTE RESOLUTION
PROCESS.
We are committed to providing an exceptional resident experience
while you call Atlantic Marine Communities at Westover home. Please
reach out to your community
office with any questions or to escalate a concern
related to your home or community.